Always Human Hospice Consulting

Training · Audio

Field training for the drive between accounts.

Three series, straight to your phone. Nobody in this job has an afternoon free for a course — but everybody has the twenty minutes between a hospital and a skilled nursing facility, and that turns out to be enough if the episodes are built for it.

Sign up below and the episodes come to you. No app to learn, no portal to log into, no seat licences to administer.

Format
Private audio feed, plays in the podcast app you already use
Built for
Listening once and using the same afternoon
Series
Three — field, leadership, and service recovery
Delivered by
Hiro. Pricing and signup are on each panel below.
Nikki Patton walking a hospital corridor with a chart folder in her hand
The corridor, on an ordinary Tuesday

For the drive between accounts.

In the Field

The working series. What to say in the referral conversation, how to read who is actually in the room, and what to do when the answer is not yet. Short episodes, built to be listened to once and used the same afternoon.

Liaisons and account executives carrying a territory.

For the person the team reports to.

Lead the Field

The leadership series. Running a pipeline meeting that changes something, coaching a rep who is trying hard and missing, and holding a number without becoming the person nobody tells the truth to.

Owners, administrators, and whoever is actually managing the sales function.

Service recovery, when it has already gone wrong.

See. Stay. Lead.

The hardest one. What to do after a family has had a bad experience, a referral source has stopped calling, or a discharge went badly and everyone knows it. Staying in the room is most of the work.

Anyone who has to make the call nobody wants to make.

Putting a whole team on these?

The series are self-serve and priced per person on purpose. If you want the listening built into how your team actually runs — who listens to what, in what order, and what you do about it in the pipeline meeting — that is training, and it is a conversation.

Book a conversation

You are not in this alone. I see you. I am in this with ya.

Nikki Patton

Founder & CEO

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