Training · Guides & Playbooks
Things you can put in your bag today
Written for the hallway, the driveway and the kitchen table — not for a conference room. Each one is a PDF you download once and keep, priced per person. No seat licences, no portal for somebody to administer.
Breaking Bad News with Hope
A field tool for the serious-illness conversation: language that tells the truth and still leaves the family somewhere to stand.
Physicians, nurses, and anyone else who has to say it first. Details → $19.95Referral Partner Micro-Education Toolkit
Twenty-five education topics written to land in the five to eight minutes you actually get in a hallway.
Reps who want to be the person who teaches rather than the person who pitches. Details → $19.95Mastering Referral Source Discovery
Discovery questions written separately for each room you walk into.
Reps working a mixed referral base who are using the same questions everywhere. Details → $27The Hardest Questions I Heard in Hospice
A hundred field-tested questions and forty-five real answers, organised by the room you are standing in.
Anyone who would rather walk in with a question than an opener. Details → $39The Service Recovery Playbook
Word-for-word scripts for the first five minutes, the first hour, and the end of the day after something has gone wrong.
Reps and managers holding a relationship that just broke. Details → $59.95The Hospice Trust Scorecard
A structured worksheet for comparing three hospices against the same criteria, with the questions to ask in each interview.
Written for a family choosing — and used by reps who would rather hand over a comparison than a brochure. Details →If you want the whole thing rather than a piece of it
The courses build these tools into a sequence with a rhythm attached, and the audio series runs in the car between accounts. Same material, more of it, in an order.
Buying for a team?
Everything here is priced per person because that is honest for one rep with a company card. If you are equipping a whole field team, or you want this built around your agency instead, that is a conversation — and discovery costs nothing.
Book a conversationYou are not in this alone. I see you. I am in this with ya.
Founder & CEO