The Service Recovery Playbook

Price: $39
Format: Download
Delivered on: Thinkific
Permanent address: always-human.com/training/service-recovery-playbook

Word-for-word scripts for the first five minutes, the first hour, and the end of the day after something has gone wrong.

Who it is forReps and managers holding a relationship that just broke.

What is in it

Scripts for the first five minutes, the first hour, end of day
See. Stay. Lead. applied to late referrals, missing orders and staff complaints
A fourteen-day follow-up arc
How to run an internal escalation without blame

The See. Stay. Lead. to Service Recovery bundle is $49.50 and adds the audio edition of this playbook.

Buy — $39

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Also on this shelf

$9.99 Breaking Bad News with Hope A field tool for the serious-illness conversation: language that tells the truth and still leaves the family somewhere to stand. $19.95 Referral Partner Micro-Education Toolkit Twenty-five education topics written to land in the five to eight minutes you actually get in a hallway. $19.95 Mastering Referral Source Discovery Discovery questions written separately for each room you walk into.

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